Car rental suppliers sometimes get stuck in the same category as car- sales people, meaning that most people don’t like them and want to avoid all contact with them.
A survey done by car hire booking agent, Vroom Vroom Vroom, revealed that most renters of their feel they’ve been duped by a supplier in some way. Out of 745 respondents to the survey, almost half of the responses were negative. Almost 200 had replied that they felt the suppliers had misrepresented themselves to them regarding their rental costs, and another 112 felt like their experience hadn’t been up to par.
From what the Vroom survey results say, the feeling of skepticism seems to be justified. It’s quite un- nerving just how many car renters don’t feel that the major suppliers are living up to expectations. While the majority seem to think the global brands are doing a good job, a fair amount of renters have been disillusioned after their experiences with one.
The main issue will always be added costs on top of the quotes originally given out to customers. The Vroom office gets countless emails from concerned renters, wanting to double check whether the quote is final, or if they will be slapped with lots of other fees when they arrive.
While Vroom can safely say that their quotes always include all fees charges and taxes, the biggest problem as an agent, is making renters aware of their terms and conditions. You’d be surprised how many customers only decide to ask questions after they’ve already made a booking. Situations like that are what lead to confusion at the reservation desk and complaints about misrepresentation.
In simple terms, you need to read the terms and conditions before you book, if you don’t like what you read, you can always book with another supplier.
You can find the terms and conditions of each car by clicking on the one you like and scrolling down to the box below the booking form. All details are listed here, including the rental requirements, insurance excesses and terms and conditions.
In the end, you are paying for your car rental and you deserve to be kept in the loop. You shouldn’t pay to have the wool pulled over your eyes, so be sure to get what you pay for and know what you’re entitled to before you arrive.
Source by Leah Bradicich